City of Vaughan

What does the future of selling look like—and is your business ready? In this forward-looking session, we’ll explore the emerging trends expected to reshape the sales landscape in 2026, and how brick-and-mortar businesses can adapt to stay ahead.

We’ll cover cutting-edge tools and strategies including AI-powered customer support, predictive analytics, SMS marketing, and the growing role of social selling and influencers in the local retail space.

Whether you’re looking to modernize your storefront, upgrade your sales approach, or better understand where customers are headed next, this session will help you make strategic, future-ready decisions.

What You’ll Learn

• How customer expectations are shifting toward hyper-personalization and convenience
• Tools and sales platforms that will define the next year
• Where to focus your energy and resources for scalable growth

Key Highlights

• AI-driven automation, insights, and customer engagement
• Predictive analytics for smarter sales planning
• Social selling, influencer marketing, and SMS engagement strategies