City of Vaughan

In collaboration with the Vaughan Business and Entrepreneurship Centre, Consumer Protection Ontario is offering a free webinar to help business owners and operators learn more about their obligations under the Consumer Protection Act, 2002.

Learn from the expert about the Consumer Protection Act(CPA), how it helps businesses advance, how it is enforced, and best practices for complying with it.

Our presentation would cover topics such as:

• Overview of the Ontario Consumer Protection Act

• How we enforce the Consumer Protection Act

• Best Practices for complying with the Consumer Protection Act

• How we handle complaints and disputes against a business

• Tips for ethical business conduct (ex, avoiding misrepresentation) and transparency

This free one-hour webinar:

• uses an interactive online format with opportunities to participate and ask questions
• features presenters including ministry officials and subject matter experts

If you have any accommodation needs, require communication supports, or alternate formats, please let us know at ConsumerProtectionOutreach@ontario.ca.